Tactical Communication and De-Escalation

Due to legislative changes, increased accountability, social media and cameras; law enforcement officer’s actions are more public and under more scrutiny than ever before.  The ability to de-escalate a situation before it becomes violent has far reaching positive outcomes for the officer as an individual, the agency for liability purposes and the public/inmate as a matter of trust and respect.  This course provides participants with techniques to stay calm and professional under verbal assault and to generate voluntary compliance from even the most difficult people.  Participants will review case law, liability ramifications after the escalation of violence, incorrect assumptions about officers in a correctional environment, the importance of positive communication, non-verbal social cues and tactical communication/de-escalation techniques including the five-step hard style adopted from “Verbal Judo.”  (STC Certified)

Course Schedule

September 20 Online via Zoom (0800-1700 PDT) Register For This Course