Tactical Communication and De-Escalation

With the advent of cameras and social media, law enforcement officer’s actions are more public than ever before. The ability to de-escalate a situation before it becomes violent has far reaching positive outcomes for the officer as an individual, the agency for liability purposes and the public/inmate population as a matter of trust and respect. This course provides techniques to stay calm and professional under verbal assault and to generate voluntary compliance from even the most difficult people. Participants will review case law, liability, the importance of positive communication, non-verbal social cues and tactical communication/de-escalation techniques including the five-step hard style adopted from “Verbal Judo.”  (STC Certified)